At The Soap Exchange, we want you to love your purchase.
If you're not entirely satisfied with your order, we're here to help.
Damaged or Defective Item
- If you receive a damaged or defective item, please contact us immediately for assistance.
Not Satisfied with Scent or Product
- If you're not satisfied with a scent or product, we completely understand! Personal preferences vary. Most issues are resolved with a replacement or exchange.
Replacement
- Our products are lovingly handmade, ensuring that each item is unique and crafted with care. In the rare event that a product is made incorrectly, we stand by our commitment to quality and will gladly replace it for you.
- Please contact our customer service team to arrange a replacement.
Exchanges
- We offer exchanges on eligible items within 30 days of purchase.
- To be eligible for an exchange, your item must be unused and in the same condition that you received it.
- Please contact our customer service team to initiate an exchange.
Returns
- We accept returns on eligible items within 30 days of purchase for a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Once received in its original condition, refunds will be issued to the original payment method used for the purchase.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.